Delivery to your door within 8 to 10 Business days. We offer flat delivery rate of R90 nationwide.

RETURNS & REFUND POLICY

5 Day Return Policy

Customers may request a return within 5 days of receiving their order.

To qualify:

• Item must be unused.
• Product must be in original packaging.
• Proof of purchase is required.

Hygiene Products

Due to hygiene reasons, opened skincare and beauty products cannot be returned unless:

• The item arrived damaged.
• The incorrect item was received.
• The product is defective.

Damaged Orders

Please contact us within 48 hours of delivery and include photographs of:

• The item received.
• Packaging.
• Shipping label.

Refunds

Approved refunds will be processed to the original payment method.

Shipping fees are non-refundable unless the error was ours.

 

TERMS & CONDITIONS

Last Updated: [10 June 2026]

Welcome to Velvet Glow. By accessing our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

General

These Terms and Conditions govern the use of this website and all purchases made through Velvet Glow. We reserve the right to update these terms at any time without prior notice.

Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, colours, packaging, and product appearance may vary slightly from those displayed.

Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without notice.

Orders

Velvet Glow reserves the right to refuse or cancel orders due to stock availability, pricing errors, or suspected fraudulent activity.

Payment

Orders are processed only once payment has been successfully received.

Intellectual Property

All content, logos, text, graphics, and images on this website are the exclusive property of Velvet Glow and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

Velvet Glow shall not be liable for any indirect or consequential damages arising from the use of our products or website.

Governing Law

These Terms are governed by the laws of the Republic of South Africa.

SHIPPING POLICY

Processing Times

Orders are processed only once payment has been successfully received.

Delivery Times

Standard delivery within South Africa typically takes 8–10 business days.

Tracking

Tracking information will be provided via email once your order has been dispatched.

Delays

Velvet Glow is not responsible for delays caused by:

• Courier services
• Weather conditions
• Public holidays
• Customs delays
• Circumstances beyond our control

RETURNS & REFUND POLICY

5 Day Return Policy

We want you to love your purchase. If you are not completely satisfied, you may request a return within 5 days of delivery.

Eligible Returns

Items must:

• Be unused.
• Be in original packaging.
• Include proof of purchase.

Hygiene Products

For hygiene and safety reasons, opened skincare and beauty products cannot be returned unless:

• They arrived damaged.
• The wrong item was sent.
• The item is defective.

Damaged Orders

Please notify us within 48 hours of delivery and include photographs of:

• The item received.
• Packaging.
• Shipping label.

Refunds

Approved refunds will be issued to the original payment method. Shipping costs are non-refundable unless the error was ours.

PRIVACY POLICY

At Velvet Glow, protecting your privacy is important to us. We comply with South Africa's Protection of Personal Information Act (POPIA).

Information We Collect

We may collect:

• Name
• Address
• Email address
• Telephone number
• Order history
• Payment information

How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support.
• Improve our services.
• Send promotional communications (which you may opt out of at any time).

We do not sell or rent customer information to third parties.

DISCLAIMER

Velvet Glow products are intended for cosmetic purposes only.

Statements made on this website have not been evaluated by any medical authority and are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary from person to person based on skin type, age, consistency of use, and lifestyle factors.

Always perform a patch test before use. Discontinue use immediately if irritation occurs and consult a healthcare professional.

COOKIE POLICY

Velvet Glow uses cookies to enhance your browsing experience and improve website functionality.

Cookies may be used to:

• Remember your preferences.
• Analyse website traffic.
• Improve website performance.
• Provide relevant advertising.

By using our website, you consent to the use of cookies.

FREQUENTLY ASKED QUESTIONS

How long does delivery take?

Orders are typically delivered within 8–10 business days.

Can I return a product?

Yes. Unused items in their original packaging may be returned within 5 days of delivery.

Are your products suitable for sensitive skin?

Individual skin sensitivities vary. We recommend performing a patch test before using any skincare product.

How can I contact Velvet Glow?

Please email us at:

hello@velvetglow.co.za

RESULTS DISCLAIMER

Results shown on this website, social media, and advertising are for illustrative purposes only.

Individual results will vary and depend on factors including age, skin type, consistency of use, and lifestyle. No guarantee of specific results is expressed or implied.